Actively involved in all aspects of the order fulfillment process dedicated to providing optimum service and quality products to our customers.

Position Responsibilities:

• Primary contact for receiving customer orders, inquiries, product questions and consumer/customer complaints.
• Accurate data entry to ensure products ship complete and on time.
• Maintain communication between customers, buyers, sales and marketing, accounting, production, warehouse, logistics coordinators, materials management and purchasing.
• Main contact for all aspects of an order. Communicate with customer and sales promptly regarding shipment delays or problems, and supply customer with inventory levels as needed.
• Work with various PC based software including SAP, Excel and Word
• Accurately report service level issues, research and execute solution to completion.
• Manage and provide customer requirements, for shipping, documents, product shelf life remaining etc.
• Assist Finance to resolve price discrepancies and customer fees.
• Be proactive to prevent issues with shipping and customers.
• Fulfill customer requests within the guidelines of the organization.
• Provide required export documentation for shipments out of the US
• Service accounts and customers at all three plant locations
• Assist and back up to other Customer Service Representatives.
• Conduct customer surveys to measure total customer satisfaction.

Education and Experience:

• 2 or 4 yr degree in Business/Administrative Assistant Program, preferred.
• 5 years of experience in customer service or related work.
• Experience with export shipments/documents, desired but not required.
• Computer skills