Actively involved in all aspects of the order fulfillment process dedicated to providing optimum service and quality products to our customers.

Position Responsibilities:

  • Primary contact for receiving customer orders, inquiries, product questions and consumer/customer complaints.
  • Accurate data entry to ensure products ship complete and on time.
  • Maintain communication between customers, buyers, sales and marketing, accounting, production, warehouse, logistics coordinators, materials management and purchasing.
  • Main contact for all aspects of an order. Communicate with customer and sales promptly regarding shipment delays or problems, and supply customer with inventory levels as needed.
  • Work with various PC based software including SAP, Excel and Word
  • Accurately report service level issues, research and execute solution to completion.
  • Manage and provide customer requirements, for shipping, documents, product shelf life remaining etc.
  • Assist Finance to resolve price discrepancies and customer fees.
  • Be proactive to prevent issues with shipping and customers.
  • Fulfill customer requests within the guidelines of the organization.
  • Provide required export documentation for shipments out of the US
  • Service accounts and customers at all three plant locations
  • Assist and back up to other Customer Service Representatives.
  • Conduct customer surveys to measure total customer satisfaction.

Education and Experience:

  • 2 or 4 yr degree in Business/Administrative Assistant Program, preferred.
  • 5 years of experience in customer service or related work.
  • Experience with export shipments/documents, desired but not required.
  • Computer skills

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